SHIPPING & RETURNS
SHIPPING POLICY
Last updated: February 2026
At Lovelora, we want your shopping experience to be simple, secure and enjoyable. As our products are carefully sourced from trusted international fulfilment partners, some orders may be shipped directly from our suppliers overseas.
Please read our shipping and returns policy below before placing your order.
SHIPPING
Free UK Shipping 🇬🇧
We currently offer FREE standard shipping to customers throughout the United Kingdom.
Processing Time
Orders are processed after payment has been successfully received.
Please allow a short processing period before your order is dispatched.
Delivery Time
Our estimated delivery time to the UK is approximately:
14 days
Please note that delivery times are estimates and may vary depending on the destination, customs procedures, carrier delays, peak shopping periods or other circumstances outside our control.
Although most orders arrive within the estimated timeframe, we recommend allowing additional time during busy periods such as Christmas and major sales events.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information when tracking is available.
Please allow some time for the tracking information to become active after dispatch.
International Fulfilment
To offer our customers a wider selection of products at competitive prices, Lovelora works with international fulfilment partners.
This means that your order may be shipped directly from a fulfilment centre outside the UK.
In some cases, products from the same order may arrive in separate packages if they are fulfilled from different locations.
You will not be charged additional shipping fees for separate packages when your order qualifies for free shipping.
RETURNS & REFUNDS
To request a return:
Please contact us at:
within 14 days of receiving your order.
Please include:
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Your full name
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Order number
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Product(s) you wish to return
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Reason for the return, if you wish to provide one
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Photos, if relevant
We will then provide you with the return instructions.
Condition of Returned Items
Returned items should be:
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Unused
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Unworn
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In their original condition
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Returned with original packaging where reasonably possible
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Free from damage, stains, odours or signs of use beyond what is reasonably necessary to inspect the product
Customers may handle an item as they would in a shop to check its nature, characteristics and functionality. If an item has been used beyond what is reasonably necessary for inspection, deductions may be permitted where applicable.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive the wrong product, please contact us at:
within 14 days of delivery, preferably with clear photographs of:
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The product
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The packaging
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The shipping label
This will help us investigate the issue with our fulfilment partner and resolve it as quickly as possible.
IMPORTANT INFORMATION
Delivery times are estimates and are not guaranteed dates.
Lovelora is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, strikes or other unforeseen events.
CONTACT US
If you have any questions regarding shipping, returns or your order, please contact us:
Lovelora
Email: contact@lovelora.co
We are always happy to help.